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Description
Starting with developing a greater understanding of people, this course then translates this into a range of advanced interpersonal skills such as advanced communications, negotiation skills, building rapport, developing effective teamwork & relationships, choosing appropriate language, fostering an environment of respect, as well as developing self-awareness. A busy and invaluable course designed to make you more effective in all of your dealings with people.
Description
No matter what your position is in the work place, being successful means engaging with, influencing and sometimes negotiating with a wide variety of professional colleagues. For leaders, the importance of influence is crucial. This intensive, one-day course is designed to enhance your personal effectiveness, professional impact and credibility by equipping you with advanced skills in influencing, without you having to resort to coercion and manipulation simply to get things done.
Description
Helping all levels of staff successfully assert themselves is an area we approach very supportively, developing capability without ever changing the person inside. It’s so easy for those to whom assertiveness doesn’t come naturally to feel manipulated, bullied and sometimes not quite in control. Despite your exceptional level of knowledge you may suffer low self esteem and a lack of confidence when it comes to being assertive. On the flip side, you probably wouldn’t want to be thought of as rude or forceful.
Description
It is well known that most complaints and litigation come from poor communication process. Equally, mistakes stem from a lack of communication strategy and poor communication style contributes to most interpersonal conflict in the workplace. This fast-paced course is highly effective on improving communication skills essential to management handling clients, and dealing with situations where improved communication clarity is likely to lead to improve results and outcomes. A very powerful course.
Description
Skills in Customer Service Excellence is designed to encourage exceptional skills in and continuous attention to creating a superb user experience irrespective of your service type. This comprehensive programme covers the importance of an excellent experience, through skills development, right to embedding it as an enduring culture. What’s more, all team members exit the programme with an unambiguous picture of how a superior experience translates into security and success for them.
Description
The modern marketplace demands that attention is paid to successfully attracting customers/clients into a service by developing effective attraction strategies. For these strategies to work, the principles of engagement needs to be understood. This course develops the necessary core skills and principles to ensure a consistent flow of customers/clients and successful long term growth. You’ll find it practical, fast-paced and very productive.
Description
Mentoring is perhaps one of the most powerful and effective strategies for realising potential in individuals. It can be an enormously rewarding experience for both mentee and mentor. Adoption of effective mentoring practises can help individuals develop self-reliance in their learning whilst over-coming unfamiliar challenges with support where needed. This course provides an effective mentoring framework from initiation to closure, including all of the practical strategies necessary to make it successful.
Description
Approach the complex world of business development with confidence. insight and impact Engage in active business development in all its forms adopting the right skills and approaches to maximise opportunities whilst minimising risk. This comprehensive course covers everything from identification of opportunities, through the actual business development process and onwards to tendering. Practical, innovative and designed to give your service the edge in a competitive landscape.
Description
Do you want to understand people more in order to be more interpersonally effective in teams, as well as developing specific strategies for managing conflict situations? Our ability to get on with our peers and behave in a productive, respectful fashion is one of the key determinants of organisational performance. This course delivers an advanced understanding of how people are wired, what motivates their behaviour both normally and under situations of opposition or conflict and how to deal with this. Equally, self awareness is a key goal to increase effectiveness.
Description
Gain the confidence & skills to articulate, excel and inspire in presentations & teaching Presentations and teaching skills often form one of the core backbone elements of a successful career. Faced with a diverse range of scenarios, from teaching staff to interview presentations right through to a presentation of an international multicentre trial, it is surprising that few have ever received any formal training in this vital area. The Empowerology Presentation & Teaching Skills Course represents a single, intensive day approach to dealing with the core elements of effectiveness in this area, including addressing confidence, fear and nerves to create a competent delivery with presence, planning effectively to put the right content in that really hits home with the audience, understanding the psychology of the audience to take your skills to an advanced level, structuring a wide variety of presentation and teaching types for maximum impact and engagement and more. It’s probably the most comprehensive and effective 1-day course of its type, regardless of how much teaching or how many presentations you’ve made to date.
Description
Creating high achievers with more energy and better work-life balance You're probably successful already but I bet it could feel easier! You might feel like you're struggling to stand still. Is achievement at work at the expense of your personal life? Do you find yourself leaving major projects left to the last minute (and telling yourself you thrive on the pressure)? Feel like you could do more with the right strategies? There are many compelling reasons to access strategies & support and very few are about being poor at time management. Empowerology is infamous for running probably the most powerful time management & personal effectiveness courses there are. Your environment is unique and so is this course. Packed full of practical strategies to plan & prioritise effectively, manage the never ending influx of work and regain effective work-life balance you will find that we also have a good old plug at what goes on in your head. It's suitable for all manner of staff; senior managers & directors and many, many others. Achieve more this year. You deserve it for all your hard work.
Description
This isn’t just a train-the-trainer course, it’s the Empowerology Train-the-Trainer Programme. Our training output is the kind of teacher/trainer that delivers an exceptional quality of learning in a high impact form regardless of the duration of any learning event. This programme enables you to challenge and stretch learners in a supportive manner that delivers significant behavioural change and adoption of principles and skills taught.
Our comprehensive approach to trainer development includes a bedrock of principles and learning theory delivered initially through a high quality e-learning approach, followed by an extremely hands on 2-day course that will augment and embed the knowledge, techniques, confidence and practical skills you’ll need to be a highly effective teacher and trainer regardless of whether you are teaching a formal skill, conducting small group teaching or delivering a formal presentation to a large audience. Designed to maximise the opportunity for individual practice, development and feedback, the maximum instructor-participant ratio for all practical sessions is 1 to 8.